Call Scoring

Every call, scored on what actually closes deals

Coachvyne's scoring engine reads call transcripts and rates each discovery call on 7 clinically-validated behaviors. Scores arrive in your manager dashboard within 4 hours — no manual grading, no cherry-picking.

Call scoring scorecard showing 7 behavior scores for a discovery call
The Framework

The 7 behaviors that separate pipeline from closed-won

Derived from 14 months of annotating discovery call outcomes across B2B SaaS teams with average deal sizes of $25K–$250K.

01

Problem Confirmation

Rep validates the buyer's stated problem rather than pitching solutions. Checks emotional urgency, not just surface need.

87 avg
02

Stakeholder Mapping

Rep probes for buying committee size, budget authority, and champion vs. blocker roles. Critical for multi-thread deals.

62 avg
03

Quantified Impact

Rep ties the problem to a specific measurable cost or missed opportunity in the buyer's own language and numbers.

55 avg
04

Timeline Anchoring

Rep establishes when solving this becomes urgent — fiscal quarter, product launch, or external deadline — not "someday."

48 avg
05

Competitive Awareness

Rep surfaces status quo, incumbents, and alternatives under evaluation without leading or alarming the prospect.

70 avg
06

Next Step Commitment

Rep closes the call with a specific, accepted next step — date, participants, and agenda agreed before hanging up.

79 avg
07

Talk Ratio Balance

Rep achieves at least 40% buyer talk time. Low buyer talk time predicts ghost or late-stage stall with 78% accuracy.

82 avg
How It Works

Scores in 4 hours, zero configuration

1. Transcript arrives

Coachvyne pulls completed call transcripts from your Zoom, Gong, or Chorus account. No upload required.

2. AI scores all 7

The model reads the full transcript, identifying evidence for each behavior with citations to the exact exchange.

3. Dashboard update

Manager dashboard updates with the scorecard. Rep sees their own scores; manager sees the full team view.

What Coachvyne scores — and what it doesn't

Coachvyne scores observable call behaviors against the 7 framework criteria. It does not replace your manager's judgment on deal strategy, territory decisions, or rep fit. Scores are evidence for coaching conversations — not performance verdicts.

Next Step

What happens after the score lands?

Scores without follow-up are just accountability theater. See how Coachvyne generates a coaching plan from each scorecard — automatically.