System Status

All systems operational

Call Transcript Ingestion

Operational

AI Scoring Engine

Operational

Manager Dashboard

Operational

Coaching Plan Generation

Operational

Slack & Email Notifications

Operational

CRM Integrations (Salesforce, HubSpot)

Operational

Authentication & SSO

Operational

API & Webhooks

Operational

30-day uptime

Scoring Engine

99.8%

Dashboard

99.9%

API

99.9%

Notifications

100%

Past incidents

Scoring Engine delayed processing Resolved

January 22, 2026 — 14:32–16:08 UTC (96 minutes)

Call transcript processing was delayed by up to 3 hours due to increased queue depth following a spike in concurrent Zoom webhook deliveries. Customers were notified via email and Slack. Root cause was insufficient auto-scaling threshold in the processing queue. Threshold has since been updated. No data loss.

For real-time updates, contact [email protected]